Technical Support Engineer

Full-time

Pune, WF Office

Job Position

Sr. DevOps Engineer – Azure

AFOUR Technologies 

ACL Digital Company 

  

www.afourtech.com

AFour is part of ACL Digital, an ALTEN Group Company, which is a digital product innovation and engineering leader. We help our clients design and build innovative products (AI, Cloud, and Mobile ready), content and commerce-driven platforms, and connected, converged digital experiences for the modern world through a design-led Digital Transformation framework. By integrating our strategic design, engineering, and industry capabilities, we help our clients decode the digital world and accelerate their growth journey. 

Headquartered in Silicon Valley, ACL Digital is a leader in design-led digital experience, innovation, enterprise modernization, and product engineering services converging to Technology, Media & Telecom. We are a talented workforce and part of the 50,000+ employee ALTEN Group, spread across more than 30 countries, offering a multicultural workplace and a collaborative knowledge environment. 

In INDIA we have operations in Bangalore, Chennai, Pune, Panjim, Hyderabad, Noida and Ahmedabad. In the USA, we have offices in California, Atlanta, Philadelphia, and Washington states.  

Other than the core project we expect you to use your talent and wisdom for regular Asset/IP creation projects, Presales POCs as well as training activities. In addition, we also expect the individuals to gain more knowledge and skills in areas like CI/CT/CD, K8S, AWS/Azure/OpenStack/GCP, AI/ML, SecOps, etc. with the help of resources made available by AFour practices. 

Teams work on wide range of design patterns while building applications from small focused utilities to distributed enterprise scale applications using Mon Monolithic (MVC) design pattern or Polyglot, micro services design pattern. 

At AFour Technologies you can look forward to working for Software Product Companies (our customers) as their Product Engineering Partners. This provides you a unique mix of working with product as well as services DNA. Creativity, innovation, flexibility, agility, challenges and fun come from product mindset predictability, reliability, planning and tracking come from services mindset. 

Profile Summary

We are seeking a talented and experienced Azure DevOps Engineer to join our dynamic team. The ideal candidate will have a strong background in Azure cloud services, CI/CD pipelines, automation, and a passion for delivering high-quality software solutions. As an Azure DevOps Engineer, you will play a crucial role in optimizing development and deployment processes, ensuring the reliability and scalability of applications.

Technical skills and competencies

• Proficiency in administering and Troubleshooting Windows and Linux
environments.
• Basic knowledge of AWS.
• Understanding of Monitoring and Ticketing.
• Knowledge of ITIL process.
• Strong understanding of core IT principles.
• Experience with software installation and upgrade processes.
• The ability to effectively troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Basic scripting skills in Groovy.
• Basic knowledge of SQL 

Responsibilities

• Troubleshoot issues raised by customers and drive toward resolution. 
• Understand the product and domain. 
• Monitor Dashboards of Ticketing and monitoring tools
• Take ownership of the new customer cases that come in.
• Escalate the issues to engineering if they require technical assistance.
• Coordinate with engineering and arrange meetings with customers if
required.
• Create Knowledge base documents.
• Work as part of the team on the night shift

Experience

4-7 years

Nature of Engagement

Full-time employment

Growth Path 

Sr. Technical Support Engineer
Lead Technical Support Engineer
Principal Technical Support Engineer

Location

Pune

F.A.Q

Eu iusto dolorum pro, facer oportere duo ne. Cum ei commune instructior. Ne dicat qualisque ullamcorper ius, ubique dolorum consetetur in vis. Nisl commodo te sed.

Eos an sumo integre recteque, inciderint efficiantur id per, mea id soluta detraxit. Periculis accusamus ad vis. Enim denique pro cu, vix ad tritani ponderum electram, viderer aliquando eam an. Sit ut causae sensibus pertinacia, prima ullum eum ex. Id enim diceret eos, odio brute eleifend eum ex, utinam munere eripuit cum an.

Eos an sumo integre recteque, inciderint efficiantur id per, mea id soluta detraxit. Periculis accusamus ad vis. Enim denique pro cu, vix ad tritani ponderum electram, viderer aliquando eam an. Sit ut causae sensibus pertinacia, prima ullum eum ex. Id enim diceret eos, odio brute eleifend eum ex, utinam munere eripuit cum an.

Eos an sumo integre recteque, inciderint efficiantur id per, mea id soluta detraxit. Periculis accusamus ad vis. Enim denique pro cu, vix ad tritani ponderum electram, viderer aliquando eam an. Sit ut causae sensibus pertinacia, prima ullum eum ex. Id enim diceret eos, odio brute eleifend eum ex, utinam munere eripuit cum an.

Eos an sumo integre recteque, inciderint efficiantur id per, mea id soluta detraxit. Periculis accusamus ad vis. Enim denique pro cu, vix ad tritani ponderum electram, viderer aliquando eam an. Sit ut causae sensibus pertinacia, prima ullum eum ex. Id enim diceret eos, odio brute eleifend eum ex, utinam munere eripuit cum an.

Eos an sumo integre recteque, inciderint efficiantur id per, mea id soluta detraxit. Periculis accusamus ad vis. Enim denique pro cu, vix ad tritani ponderum electram, viderer aliquando eam an. Sit ut causae sensibus pertinacia, prima ullum eum ex. Id enim diceret eos, odio brute eleifend eum ex, utinam munere eripuit cum an.