3 DevOps skills to master in 2021

In the past few months, companies had to learn to transition rapidly to virtual operations and to communicate not just with their teams but also with their entire ecosystem. This rapid shift has resulted in the rapid adoption of technologies, that have helped organizations with security, usability, and scalability.

Many DevOps practitioners have embraced these strategies because of the need to learn continuously and be flexible in the face of change.

As companies settle for their new remote normal, there are three essential skills that we believe will grow in value in the “next to normal.”

These are the skills that many DevOps services practitioners have already embraced because of the need to learn continuously and be resilient in the face of change. Many other IT practitioners may also benefit from these skills.

  • Collaboration in all areas of the organization

Collaboration and teamwork have become a must-have global human competence. While many people refer to skills such as “collaboration” as “soft” or “core” skills, we call them “human” skills because of the role they play in our daily human lives. Collaboration is the next source of IT meaning.

Although DevOps itself has had a significant impact on developers and operating teams working together, coordination and cooperation must apply to work across IT and other business groups during this next normal phase. 

For example, a retailer that proposes the roll-out of a new application across a vast geographic region to various types of customers. This roll-out involves the testing and scaling of several different parts during the customer journey. It is also essential to work together with multiple business and technology teams to consider the relationship between various variables in times of crisis or beyond. This is a collaboration that must take place beyond the teams of developers and operations. It’s got to happen organization-wide. In the next typical example, businesses that struggle to expand teamwork skills outside IT will not scale up their digital activities at the pace required to succeed.

  • Empathy is a pillar of a great community.

Most influencers believe that the main obstacles to DevOps’ adoption and transition are not technology-related but organizational and cultural. Our research shows that leaders must invest in their DevOps organizational capacity for change and their artistic people’s strategies to stay competitive and generate on-going value on a scale.

But to lead or change society, one must be empathetic, a quality that each of us must note in the next normal.

Empathy is the desire to consider and express the emotions of others. Our current context of reference in the world is the pandemic: we should try to put ourselves in others’ role.

We can take this kind of empathy with us to the next state to help us develop and transform the culture of our teams, organizations, and ourselves.

  • Upskilling and certification

This could be an ideal time not only to consider how best to support your skilled employees’ learning but also to allow them to validate their knowledge so that it is monitored and recognized.

Certifications should be made available within your own company and from technology providers, vendors, and suppliers to improve learning and ensure organizational survival in the next normal state. This upskilling is not only for your skilled workforce but for your whole team so that they can work with or continually create digital products using new technologies and processes.


Because of the global pandemic, all of us are pushed into the next normal. Although the COVID-19 crisis has created problems for companies, families, and individuals worldwide, there has been an accelerated and bold move by many organizations to transition to digital platforms and new ways of working.

Employees and employers have a greater chance of transforming themselves and their organizations into the next mainstream by adopting these three fields.

Plan a conversation with our experts at AFour Technologies and learn how to help you realize DevOps’ benefits with our QA and test automation capabilities.

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